REFUNDS+Returns+policies
 

I want you to be happy with your item and I realize that things sometimes don't fit or look the way you thought it would. I'm happy to refund your money on any ready to wear item and/or to help you find another item in my shop if you would prefer. 

If you are not happy with your purchase please ****NOTIFY ME thru the contact page or at cynna@wispychic.com within ****4 business days of receiving your package. This helps me plan for my shop. 

I will be happy to accept returns and issue you a refund or exchange. Refunds will be made after the item is received in THE SAME CONDITION. *****Shipping fees both ways are non-refundable. Sorry, no refunds, returns or exchanges on Custom/Made to Order items or items 'altered especially for you' . 

Items must be returned(mailed) within **** 6 business days and in ORIGINAL UNWORN condition***** (no stains, makeup, tears, odors, perfume or other fragrances) in order to receive a refund. 

Please note: 
Items will only be accepted for return if they are returned within 6 days of delivery, unless we have notified you otherwise. This means you must send the item - postmarked within 6 days of receiving it. 

For trying on items, particularly white or light fabrics, please be sure to remove makeup and fragrances that may damage the garment and void your ability to return the item. Item must be exactly the same as when it arrived - in the same sellable condition to be eligible for return. For your protection, use a service with delivery confirmation and insurance when reshipping the item. If you return an item and it is damaged, I cannot return your money. You will need to pay shipping to have the item returned to you. 

I cannot give refunds on Custom/ Made to Order items. Each Custom/Made to Order item is created just for you and fits your specific measurements. Sometimes an item is customized for a buyer with changes such as length or hemline revisions. Once this process is begun, the item is considered custom and the entire cost is non-refundable. Contact me if you need changes and I will create a custom listing for you reflecting the changes and any additional costs for alterations. 

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the package using a shipping service that insures you for the value of the goods and is trackable. The cost of returning the item to us is your responsibility. 

Please allow 30 working days for a refund to be processed via your payment method. This allows for extended time needed to ensure the package returns safely and is in good order and to issue the return to you. 

Shop Info

** Made in a non-smoking home studio with no pets. 

* Our household is allergy sensitive, so vintage and upcycled fabrics are thoroughly washed and dried before I work on them. New fabrics are also washed. 

* I try to make things that are fun and durable. Most items are machine washable and many can be machine dried. I serge items where appropriate, for durability. I use a lot of raw edges for decorative effect in my designs, usually in non-stressed areas of the design. Most of these will fray minimally and can be trimmed to neaten them. Please be sure you are comfortable with raw edges in the designs prior to purchasing them. 

Seller Information Contact

Cynthia Davis
Email : cynna@wispychic.com